How Airport Can Leverage Hospitality To Attract More Travellers?

Airports have evolved into much more than travel hubs because people nowadays have high expectations, especially if it concerns comfort and convenience.

To accommodate people’s wishes and provide them with the best experience, many airports combine traditional customer service with thoughtful design and modern technology. This is done as a part of airport hospitality, which not only attracts more travelers but also builds long-term loyalty.

Here’s how airports can improve their hospitality to pull more travelers:

Deliver High-Quality Customer Service

Airports need to invest in regular customer service training so that every employee knows how to assist travelers with patience and professionalism.

Personalized greetings, one-on-one help, and language support for elderly travelers can transform the entire experience. It is also important to inform about gate changes, flight delays, and security wait times, so passengers don’t need to worry about anything.

Upgrade Comfort And Convenience

Airports should feel more like lounges than holding areas, hence creating cozy, quiet zones is important. Many airports offer premium lounges with charging stations, high-speed Wi-Fi, soft seating, and other benefits. But they must also design public areas in a way that they offer a similar level of relaxation.

Diverse food courts with local dishes, vegan, and vegetarian can please every palate. But most importantly, all the public spaces should be sparkling clean and well-maintained.

Design for Everyone

Inclusive design is essential for everyone regardless of their age, ability, or background. Most airports have ramps, elevators, and trained staff to make travel easier for people with disabilities.

Some airports have also included quiet rooms, and prayer spaces to accommodate individual needs and beliefs. Hospitality is all about making a person feel seen and supported and is not limited to just the average traveler.

Embrace Smart Technology

Technology can improve the travel experience a great deal, which is why many airports have developed intuitive mobile apps that guide travelers from check-in to gate, with real-time updates and interactive maps.

Airports should also implement self-service kiosks to simplify the check-in process. On the other hand, digital signage throughout the terminal can offer live information and multilingual support.

In today’s time, airports should make hospitality a priority, so they can have more people trust and use their service. When travelers feel cared for, they are more likely to return.